U.C.M — Universal Cards Market

Delete your account

This page explains how to delete your U.C.M — Universal Cards Market account and the data that goes with it.

Option 1 — Delete it in the app

  1. Open U.C.M and go to the Profile tab.
  2. Tap Delete Account.
  3. Type DELETE, then choose Delete Account: you are signed out immediately and your account is scheduled for deletion. Sign back in within 30 days to restore it exactly as it was — after that, it is permanently erased.
  4. Or choose Delete now, permanently instead: your account is erased right away and cannot be restored.

Option 2 — Ask us by email

If you can no longer open the app, email support@ucm-app.app from the email address of your account (or tell us your username, for example if you signed in with Apple's Hide My Email) with the subject "Delete my account". We may ask you to confirm by replying to a message we send to the address of your account. We delete the account as soon as we have verified the request, and no later than 30 days after we receive it.

What is deleted

Once the deletion is final (immediately if you choose Delete now in the app, promptly after we verify an Option 2 email request, or 30 days after requesting the standard in-app deletion if you don't sign back in), it permanently removes your login, your profile, your card collection, your marketplace listings, your messages and any files you attached to them, your profile photo and scan-report photos, your Contact Methods, your friendships, your sign-in sessions, and the diagnostic records linked to your account. Messages you sent are also removed from other people's chats. If you signed in with Apple, deleting your account in the app also revokes U.C.M's access to your Apple ID sign-in.

Until the deletion is final, your listings and your leaderboard presence are taken down immediately and you are signed out.

What is kept

What can remain for a limited time: encrypted backups of our database (deleted data is overwritten within 7 days), and logs kept by providers we do not control (for example email-delivery logs, normally up to 30 days). Reports about conduct on U.C.M are deleted together with the accounts involved, except for a minimal record (reason, status and date, with a coded identifier instead of any profile details or message content) that we keep for 12 months to stop repeat abuse and to handle legal claims. Your subscriber record with our subscription provider, RevenueCat, is deleted too. Your payment records are held by Google Play or the App Store, not by us. If you received a free Ultra period, we also keep a one-way hash of your email address (not the address itself) for 12 months after that free period ends, so that each person receives the free period only once.

Deleting your account does not cancel a subscription: cancel it in Google Play (Payments & subscriptions > Subscriptions) or in your Apple ID subscriptions first, so you are not charged again. More detail is in our Privacy Policy.